Shipping policy

Order Status & Processing

ORDER POLICY
All orders are processed between 8am and 5pm MST. Weekends and holidays are excluded.

  • Orders ship within 2 business days.
  • Items ordered together may ship separately, unless requested otherwise.
  • Shipping prices, methods, policies, times, and availability are not guaranteed and are subject to change at any time without notice.

We ship our items from warehouses in the following countries:

US for the USA, Canada, Japan, South Korea, New Zealand, and China.

Germany for the EU & mainland Europe, including Switzerland. 

UK for the UK.

Therefore, any orders from the US, EU, and the UK will not be subject to import taxes.  If you are ordering from any other country, you will be liable for your country’s import duties and arrangements. 

Orders are dispatched within 2  business days.  Please keep an eye on your spam mail in case any correspondences land there. 

As soon as your order ships, liability for delivery lies with the relevant courier company, as per the list below. 

We ship with the following companies: 

USA & Worldwide

UPS (choose Dispatch service at check out)

EU

DHL 3-5 Business Days. 

UK

Royal Mail

CANCELLATION POLICY
Dragan Boards fills orders within 2 days, and often the same day. Once an order is accepted, there is no guarantee an order may be canceled. Any order that is not able to be canceled must be accepted upon delivery and authorized for return following the policy listed below. Please also refer to "Refused Shipment Policy."

Order Status & Delivery 

GENERAL DELIVERY POLICY
By use of this site, customers authorize the carrier to leave a package at the destination delivery address without obtaining a signature if the carrier driver deems the location to be safe. Customers who are not able to locate a package that is claimed as delivered must follow the instructions for filing a claim listed below under the heading "Incorrect Delivery and Lost Package Claims."

INCLEMENT WEATHER
Dragan Boards adheres to the shipping polices of its carriers. Inclement weather may result in delivery delays. You may track the status of your package through applicable carrier with tracking number provided in your shipping confirmation email.

REFUSED SHIPMENTS
A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. Customers who refuse delivery in place of contacting Dragan Boards to obtain proper return instructions may be assessed a fee to cover return shipping and labor charges. This cost will be passed along to the customer in the form of a deduction from the total refund due to the customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof.

Claims Policy

LOST PACKAGE CLAIM
All items purchased from Draganboards.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier. Note draganboards.com does not accept responsibility for items lost during shipping. We retain proof of postage for each order, a copy of which is available on request.

INCORRECT DELIVERY AND LOST PACKAGE CLAIMS
Incorrect Delivery is defined as any incident where the driver delivers the package to the wrong address or individual. Lost Packages can occur in two ways. First, packages are considered lost when they cannot be located within the carrier's network. Second, a package is considered lost when the carrier claims that delivery of said package was completed by leaving it on the recipient's doorstep, but the customer cannot locate the package after checking the doorstep, garage, porch, front desk, leasing office, all mailboxes, or with any family members or neighbors who may have signed for the package upon arrival. Both incorrect delivery and lost package incidents are usually discovered through standard tracking of the package. Claims for either of these problems must be made directly to the shipping carrier to start an investigation. Dragan Boards is happy to assist with this process if claim is within 30 days from the shipment date. Please email Dragan Boards at info@draganboards.com to make such a claim. Please ensure the following steps are taken prior to contacting customer service.

ALL CUSTOMERS
Check the immediate area - including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone who may have signed for or picked up the package - before launching an Incorrect Delivery or Lost Package claim. Please also track your package online for any special instructions or updates that may indicate where or when your package will arrive. Packages can also be claimed to have been delivered as many as 36 hours before arrival, so please allow additional time for final delivery before taking further action.

APO/FPO CUSTOMER
Check your Military Base mailroom.

SHIPPING DELAY
If the order is still within the estimated shipping time plus an additional 36 hours, we ask that you wait for the order. If the order does not arrive within a reasonable timeframe after the estimated delivery date, you can contact Dragan Boards to help track the package and direct you to your next steps. This applies to orders lost in transit as well. No claims will be honored after 30 days from the shipment date.

TRACKING SHOWS DELIVERY, BUT ITEM NOT RECEIVED

Dragan Boards does not cover service errors, including loss, theft, or postal/shipping issues. The customer should reach out to the shipping carrier to start an investigation into the package. We will be happy to help with this process, but we do not guarantee refunds or replacement products for shipping service errors.